About this policy
CineCare Limited (ABN 74 695 882 994) (CineCare, we, us or our) is a charity working to establish cinemas in children’s hospitals, providing hospitalised children and their families with opportunities to enjoy films and a connection with the outside world. This Privacy Policy explains how we collect, hold, use and disclose personal information through our website and in our interactions with supporters, newsletter subscribers, donors, prospective partners, suppliers and other people who contact us.
We aim to handle personal information responsibly and transparently and to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to us, together with other applicable privacy and marketing laws. This policy should be read alongside any collection notice we provide when asking you for information.
What personal information we collect
The information we collect depends on how you interact with us. It may include:
- contact details such as your name, email address, telephone number and organisation or job title, where you choose to provide them;
- information you include in an enquiry, feedback, survey response, donation or partnership communication;
- your newsletter subscription preferences and records of consent, subscription, unsubscribe or other communications;
- information relevant to a donation, sponsorship, event or partnership, where applicable; and
- technical information about use of our website, such as IP address, device and browser information, pages visited, referral source and cookie or analytics data, depending on the website tools we use.
Please do not send us sensitive information unless we have specifically requested it for a clear purpose and explained how it will be handled. Sensitive information can include health information and information about racial or ethnic origin. Our public website and newsletter are not intended to collect information about children who are patients, their diagnoses, treatment or hospital stays.
How we collect personal information
We generally collect personal information directly from you when you subscribe to our newsletter, complete a website form, contact us, respond to a survey, make a donation or communicate with us about a potential partnership, event or other activity. We may also receive information from organisations or people who are authorised to provide it to us, or from publicly available sources where appropriate and lawful.
Our website may collect some technical information automatically through cookies, server logs and analytics tools. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
Why we collect, use and hold personal information
We may collect, hold, use and disclose personal information for purposes reasonably connected with our charitable activities, including to:
- send our newsletter and updates about CineCare’s launch, hospital cinema projects, milestones, events, fundraising and charitable activities, where permitted by law;
- respond to enquiries and communicate with supporters, donors, hospitals, industry partners, suppliers and other stakeholders;
- administer donations, sponsorships, events, partnerships and other activities, where relevant;
- operate, maintain, secure and improve our website and understand how it is used;
- maintain records, meet legal and regulatory obligations, prevent fraud and manage risks; and
- deal with complaints, disputes or legal claims.
We will not use your personal information for an unrelated purpose unless permitted or required by law, or where we have obtained any consent that is required.
Newsletter subscriptions and marketing
If you subscribe to our newsletter, we will use the details you provide to send you updates about CineCare and its work. We may use a third-party email or newsletter platform to manage subscriptions and distribute messages on our behalf. We will not add you to the newsletter merely because you make a general enquiry or interact with us in another way, unless permitted by law.
You can unsubscribe at any time by using the unsubscribe link in a newsletter or by contacting on our details below. We will action unsubscribe requests as required by law. We may retain limited information on a suppression list so we can respect your request not to receive further newsletter messages.
Newsletter messages will identify CineCare and include contact details and an unsubscribe facility as required by applicable law. We do not sell newsletter subscriber lists.
When we disclose personal information
We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:
- service providers that help operate our website, store information, manage newsletters, provide analytics, process donations or provide professional services;
- hospitals, charitable partners, sponsors, suppliers or other organisations involved in a project or activity, where relevant and appropriate;
- our authorised officers, employees, volunteers, contractors and professional advisers who need the information for their role; and
- government agencies, regulators, courts, law enforcement bodies or other parties where required or authorised by law, or where necessary to establish, exercise or defend legal claims.
We seek to limit disclosures to information reasonably needed for the relevant purpose. We do not sell personal information to third parties. If we propose to use or disclose personal information for a new purpose, we will do so only where permitted by law and provide any notice or obtain any consent that is required.
Sensitive information, children and hospital projects
We do not intend to collect sensitive information through the public website or newsletter as part of our ordinary communications. If we need to collect sensitive information for a specific activity, we will consider whether collection is necessary, explain the purpose and obtain consent where required by law.
CineCare’s work takes place in children’s hospitals, but this does not mean that CineCare’s public website or newsletter needs patient information. We will work with the relevant hospital to establish appropriate responsibilities and safeguards before collecting or using such information.
Cookies and analytics
Our website may use cookies and similar technologies for essential website functions, security, audience measurement and improving the website. You can usually control cookies through your browser settings.
How we store, secure and retain personal information
We take reasonable steps, appropriate to the circumstances, to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include access controls, secure systems, limiting access to people who need the information, and using reputable service providers.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to meet legal or recordkeeping requirements, or to resolve disputes. When information is no longer required, we take reasonable steps to destroy it or de-identify it, where lawful and practicable. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
If a data breach occurs, we will assess and respond to it in accordance with applicable law, including the Notifiable Data Breaches scheme if it applies to CineCare.
Access, correction and privacy complaints
You may ask us for access to personal information we hold about you or request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding. We will respond within the time and in the manner required by applicable law. We will not charge a fee for making an access or correction request, although the law may permit a reasonable charge for providing access in some circumstances.
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. Please describe the issue and include relevant details so we can investigate. We will acknowledge and investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC), subject to its requirements and CineCare’s legal status.
Contact us
For privacy questions, access or correction requests, unsubscribe requests or complaints, contact:
Privacy Contact, CineCare Limited
Email: Kerry.westwood@cinecare.org.au
Website: www.cinecare.org.au
Links to other websites
Our website may link to websites operated by other organisations. We do not control those websites and this policy does not apply to their privacy practices. Please read the privacy policy of any third-party website you visit.
Changes to this policy
We may update this policy from time to time to reflect changes to our activities, website tools or legal requirements. The current version will be published on our website with its effective or updated date.
